Most Commonly Asked
Question: What is a loan request like?
Answer: Filling out our loan request form is simple, easy, and free! Our form is divided into three simple steps and you can track your progress at the top of each page. You will be asked to provide information such as the value of your home, your current mailing address, your yearly income, your assets, your monthly debt payments, housing payments and your Social Security number. In fact, most of the questions we ask are things you'll know off the top of your head.
To make things a little easier, you may want to gather a recent pay stub or last year's tax return before getting started. If you're refinancing your mortgage or looking for a home equity loan or line of credit, you'll need to know the terms of your current mortgage, how much you owe and how much you want to borrow. Once you have answered all the questions on the page, use the button labeled "Save and Continue" to move on to the next page. To go back, click the back button on the bottom of the page or the back button on your browser. If you need help along the way, look for the question mark icon or calculators for more information. Or, if you're really stumped, you can call Superprimes Customer Care at 1-877-227-9990.
Once you've completed your loan request, our secure system will match you with our lenders. Watch your email for information on your offer.
Technology Related
Questions: How do you handle data security?
Answer: Data security is the utmost concern of Superprimes. We use the most
secure method available to data transfer through standard web browsers such as
Internet Explorer, Firefox and others in order to protect your data. This same
technology is used by the most careful sites for electronic commerce and for
financial transactions. Once that data reaches our secure data center it helps
us find you the best loan for your needs.
If you have any further concern about data security, please send us an email at customercare@superprimes.com
Loan Process Related
Question: Tell me more about the loan?
Answer: In order to understand the best mortgage for you we need to know your
situation. Please follow the quick and easy steps so that we can identify the
best program for you.
The information necessary to make you the best offer is personal in nature. We
use state of the art security procedures in order to make sure that your
information is safe.
It is helpful to have your current mortgage statement handy in case you don’t
recall all of the details of your current loan. If you have questions please
email us at customercare@superprimes.com.
Once we have identified the right program for you we will let you know. Thank
you for your interest in Superprimes.